Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Once your order is placed please allow up to 5-7 business days before your order is shipped.
Items shipped within Australia are sent via Australia Post Express with signature required upon delivery. Free shipping for orders over $200 or a flat rate of $7 for orders under $200
1-3 Business Day Transit
Choose between DHL express or standard
DHL on demand express. Full tracking and signature on arrival. $20 flat rate fee.
2-4 Business Day Transit
Registered and pack/track Post. Tracking available worldwide. Free shipping for orders over $200 or a flat rate of $10 for orders under $200
7-10 Business Day Transit
We use major carriers, and local courier partners.
You’ll be asked to select a delivery method during checkout.
We highly recommend you visit your nearest jeweller and have your size measured. This service is free of charge and very accurate. We use standard Australian/UK/US sizing on our website.
We have great news! We offer a free re-size on all new purchase items within 30 days of delivery. Additional re-sizes (within 60 days of delivery) will incur a fee of $35 AUD plus postage. Any re-sizes outside of this time frame (60 days) will not be accepted.
To obtain a re-size form, please email us at: firstname.lastname@example.org
We offer exchanges of styles or store credits within 14 days of the item being delivered.
We always aim for make sure our customers love our products.
We offer exchanges of styles on all of our items or store credits within 14 days of delivery (excluding engagement rings and wedding ring styles)
We do not provide refunds due to the made to order nature of each product.
We require orders placed online be sent to our head office. Email email@example.com to request a returns form.
No - Unfortunately this is not a service we provide.
It is very normal for jewellery to tarnish, and this can occur due to your skin’s acidity, exposure to particular creams/lotions/chemicals, along with storage conditions or contact with water. Jewellery can be easily cleaned with an appropriate cleaning solution, and we recommend having items cleaned professionally at least once every 4 - 5 months. Email us for further information.
Crystal Opals will discolour when exposed to water or chemicals, or from being worn whilst washing hands, swimming or showering. The most common causes of discolouration include exposure to the following:
- Hand soap / body wash
- Shampoo / conditioner
- Self Tanner
For items that are still within the 12 month warranty period, our studio offers stone replacements for a standard fee.
To arrange an assessment of your item, please email us at: firstname.lastname@example.org
AfterPay and Zippay are online lay-by services available to Australian & New Zealand residents. This allows you to shop now, enjoy now & pay later with four equal fortnightly instalments. AfterPay and Zippay are available for purchases up to $1,000 AUD.
For purchases over $1,000 we have ZipMoney available.
We accept all major credit cards and paypal. Australian customers have the option of selecting addition payments such as Afterpay, Zippay and Zipmoney.
Whilst browsing our website your countries currency will automatically be selected. During check out you will be charged in AUD.
We hand craft each item in our Melbourne studio from beginning to end. This ensures high quality production. Our metals are created in-house by us using top ASSAY carat metals.
All of our diamonds and gemstones are conflict-free and ethically sourced. We work with established diamond and gemstone dealers who are all members of AGTA and are GIA approved.
You can contact us through our contact page! We will be happy to assist you.