We offer exchange of styles on all of our items as well as store credits. (Exchange period is within 14 days of receiving the item)
All resizes are free of charge on new purchase items (30 days).
Due to the handmade nature of each item, returns are not accepted simply for change of mind.
Email us to receive a returns form.
Ensure you parcel is properly packaged, including the jewellery box. We recommend sending return parcels via registered post/express post with tracking.
HLSK is not liable for lost or stolen parcels.
All jewellery is quality checked by before dispatch. However, from time to time, there may be a rare fault
If you wish to return a faulty product, you must;
-Email us at firstname.lastname@example.org
-If your exchange has been accepted you must ensure the shipping method has full tracking.
-Ensure item/s are in their original packaging.
Please note that "wear and tear" is not considered a fault.