Q: I received my order but I selected the wrong size, what should I do? 

A: We have great news! . We do all resizes free of charge on new purchases made within 30 days. Subsequent re-sizes will incur a fee of $20 plus postage. Please email us for our returns form.

 

Q: I don't know my ring size, can you help me?

A: We highly recommend you visit your nearest jeweller and have your size taken. This is a free of charge service and very accurate. We use standard Australian/UK/US sizing on our website.  

 

Q: The style I purchased doesn't suit me, can I change it for another style?

A: We do exchange of styles within 14 days of receiving the item.

 

Q: Where are your products made? are the materials used high quality? 

A: We hand make each item in our Melbourne studio from beginning to end. This makes us that little bit extra special. Our metals are created in-house by us using top ASSAY carated metals. HLSK's founder, Hannah frequents Brazil, India, Mexico and various other parts of the world hand selecting our gemstones.  

 

Q: Do you ship internationally ? 

A: We ship worldwide with tracked shipping.